At Casa Mayuka, we strive to get your order to you promptly and in perfect condition. Because Casa Mayuka is a curated marketplace, each piece is dispatched by the vendor who made it, so a multi-vendor order may arrive in more than one delivery.

Shipping Locations

We currently ship to all regions within India. International shipping may be available on request. Please email us before ordering so we can confirm whether we can arrange it for your item.

Dispatch Time

Every product page shows, beside the price, how long the vendor takes to dispatch that piece. Some pieces are made to order: started once you order and dispatched when they are finished, for example “Made to order · ships in about 30 days”. Others are held in stock and leave sooner, for example “Ready to ship · dispatched in 10 days”. Where a piece has a cancellation window, some makers begin only once it has closed and commit to a dispatch date counted from then (“dispatched within 30 days of the 48-hour cancellation window closing”. Times differ from piece to piece and vendor to vendor, so please check the product page before you order; the time shown there is the one that applies to your order, and your cart and checkout repeat it for each maker.

Delivery Time

Once a piece is dispatched, the time in transit depends on where you are and on its size. Large furniture travels by surface freight and takes longer than a parcel, and remote pin codes may take longer still. The courier’s estimate appears on your tracking link.

Shipping Costs

Any delivery charge for your order is shown at checkout, before you pay.

Order Tracking

Once your order is handed to the courier, the vendor uploads the tracking details within 24 hours and you’ll receive a tracking number by email so you can monitor your package’s progress. If you have an account, your orders and their status also appear under your profile.

Delivery and Installation

Pieces are packaged to protect them in transit and labelled with your delivery address and order reference. For large furniture, basic installation may be offered by the vendor at no charge; premium installation services, where available, are charged separately and will be made clear before you buy.

Delays

Vendors work to the dispatch time shown on the product page, but delays can still happen: a made-to-order piece may need longer in the workshop, and weather, holidays or carrier issues can hold up delivery. We’ll keep you updated if this happens.

Damaged or Missing Deliveries

Please inspect your order on arrival. If a piece arrives damaged, is incorrect, or does not arrive at all, contact us straight away, and within the period shown on its product page, at least seven (7) calendar days from delivery or attempted delivery, with your order ID and photographs where relevant, and it will be resolved under our Return Policy.

Contact Us

For any shipping-related queries, reach out to our support team at [email protected] with your order ID.

Casa Mayuka is a curated marketplace. Every piece is sold and fulfilled by the vendor who made it, who is the seller of record and whose name is on the product page. Each vendor’s returns terms are set in its agreement with us and shown for every product, beside the price and under “Returns & cancellation”, so please check them before you order. The protections below apply to every order.

Always Covered

If a piece arrives damaged or defective, is not what you ordered or is incomplete, or does not arrive at all, tell us within the period shown on its product page, never less than seven (7) calendar days from delivery or attempted delivery, and longer for some vendors, and it will be replaced or refunded. This applies to every product, including made-to-order and custom pieces, whatever the vendor’s change-of-mind terms. Where a manufacturing or latent defect could not reasonably have been discovered on inspection, the window may be extended.

Change-of-Mind Returns

For each product the vendor chooses one of two terms when listing it, and the product page shows which:

• No change-of-mind returns. Damaged, defective, incorrectly shipped and undelivered pieces remain covered as above.
• A change-of-mind window of ten (10) calendar days from delivery, or longer where the vendor offers it. Some vendors accept a change-of-mind return only if the piece is unused and in its original packaging; where that applies, the product page says so. That condition never applies to a piece returned as damaged, defective, incorrectly shipped or not delivered.

Custom or made-to-order pieces are never returnable for a change of mind. The product page is always the authority for the piece you buy.

Eligible Grounds for Return

• The product arrived damaged or defective.
• The wrong item, or an incomplete item, was delivered.
• The order was not delivered.
• A manufacturing defect appears that reasonable inspection would not have caught.
• Change of mind: only where the product page offers it, and never for custom or made-to-order items.

Non-Returnable Items

Custom-made or personalised furniture and décor, final sale items, and hygiene-sensitive products cannot be returned for change of mind. If one arrives damaged, defective or not as ordered, it is still covered.

How to Start a Return

Email [email protected] with your order ID and photographs or video of the issue. A return or dispute needs that evidence. We raise the request with the vendor, and the vendor arranges collection of the piece; Casa Mayuka does not collect, transport or store returned pieces itself. Please do not ship anything back before a return has been approved. Once the returned piece has been received and quality-checked, your refund or replacement is processed within seven (7) Business Days of that confirmation, and the vendor issues the GST credit note.

Refunds

Refunds are processed to your original payment method, unless you ask for wallet credit instead. Once the refund is issued, your bank or card issuer may take a few further days to post it to your account.

Return Shipping Costs

Where a return is attributable to the vendor (a damaged, defective, or incorrectly shipped piece), the vendor bears the return shipping cost. For approved change-of-mind returns, the return shipping cost is borne by you.

Damages, Issues and Disputes

Please inspect your order on arrival and contact us immediately if a piece is damaged, defective, or not what you ordered. A complaint, return request or dispute must be raised within the period shown on the product page (at least seven (7) calendar days from delivery or attempted delivery), supported by photographs or video, and is resolved within that period.

Cancellations

Some products carry a cancellation window, shown on the product page and at checkout: either “cancel any time before dispatch”, or “cancel within 48 hours of ordering” (some vendors allow longer). A cancellation made within the window is refunded in full; once it has passed, the order, and the making of a made-to-order piece, goes ahead, and the piece can be returned only on the grounds above. For a product that shows no window, email us with your order ID as soon as possible: if the piece has not yet been dispatched we can usually cancel it, refunded in full; once it has been handed to the courier it is handled as a return under this policy.

Overview

This website is operated by CASAMAYUKA PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, bearing CIN U47590KA2025PTC207804, with its registered office at WeWork Prestige Cube-26, Laskar Hosur Road, Koramangala, Adugodi, Bangalore South, Bengaluru 560030, Karnataka, India. Throughout the site, “we”, “us”, “our” and “Casa Mayuka” refer to CASAMAYUKA PRIVATE LIMITED.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including the additional policies referenced here. These Terms apply to all users of the site, including browsers, vendors, customers and contributors of content. If you do not agree to them, you may not access the website or use any services.

What Casa Mayuka Is

Casa Mayuka operates a curated online marketplace that allows independent third-party vendors to list and sell premium furniture, home décor and related lifestyle products directly to customers. The Platform acts as an intermediary facilitating discovery, order placement, payment processing and operational coordination between vendors and customers.

We do not manufacture, assemble, stock, warehouse or take title to the products listed. The vendor who lists a product is the seller of record and is responsible for its description, quality, safety, legality, packaging, dispatch and delivery, and bears primary responsibility for consumer claims relating to it. Your contract of sale is with that vendor. We coordinate support, returns and refunds on your behalf under our published policies, and we review every vendor and listing before it goes live.

Orders, Pricing and Availability

All orders are subject to acceptance and availability. Prices, descriptions and availability are provided by the vendor and may change without notice. We may refuse or cancel any order and limit or discontinue any product at any time. Where an order is cancelled after payment, the amount paid is refunded to your original payment method.

Returns, Refunds and Delivery

Returns and refunds are governed by our Return Policy, and delivery by our Shipping Policy, each of which forms part of these Terms. Dispatch times, return eligibility and return windows are set at product level by the vendor and displayed on the product page, subject to the protections every order carries under the Return Policy.

Accounts and Reviews

An account is required to place an order. It also lets you track orders, save addresses and keep a wishlist. You are responsible for your account and all activity under it. Reviews must reflect genuine experience of a product you purchased. We may remove reviews that are fraudulent, manipulative, abusive or unlawful, and vendors are prohibited from soliciting, incentivising or fabricating reviews.

Acceptable Use

You may not use the Platform for any unlawful purpose, to infringe intellectual property rights, to transmit malicious code, to scrape or harvest data, or to interfere with the security or operation of the site. We may suspend or terminate access where these Terms are breached.

Intellectual Property

All right, title and interest in the Platform, including its software, design, text, graphics and marks, remains with Casa Mayuka or its licensors. Product images, descriptions and brand marks supplied by vendors remain the property of those vendors.

Third-Party Services

We rely on third parties to operate the Platform, including our hosting and infrastructure providers, payment processors, logistics partners and analytics providers. Their own terms apply to the services they provide.

Changes to These Terms

You can review the most current version of the Terms at any time on this page. We may update, change or replace any part of them by posting updates to our website, and it is your responsibility to check periodically. Continued use of the website after changes are posted constitutes acceptance of those changes.

Governing Law and Disputes

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 and the rules made thereunder, the courts at Bengaluru, Karnataka shall have jurisdiction over any dispute arising out of or relating to these Terms or your use of the Platform.

Contact

Questions about these Terms may be sent to [email protected], or by post to the registered office above.

Last updated: October 12, 2026

This Privacy Policy describes how CASAMAYUKA PRIVATE LIMITED (“Casa Mayuka”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you use our Site or services, or communicate with us (the “Services”). We are the data fiduciary for this data and process it under the Digital Personal Data Protection Act, 2023 (“DPDPA”) and applicable IT Rules. If you do not agree with this policy, please do not use the Services.

Who This Policy Applies To

The Services are intended for adults. We do not knowingly process the personal data of anyone under eighteen (18). If you believe a child has provided us data, contact us below and we will delete it.

Personal Data We Collect

• Contact and identity details: name, delivery and billing address, phone number, email.
• Order information: items purchased, order history, payment confirmation and delivery details.
• Payment details: handled by our payment processors. We do not store full card details.
• Account information: sign-in email, saved settings, addresses and wishlist.
• Device and usage data: IP address, device and browser information, collected in server logs when you use the Site.
• Approximate location: used to estimate delivery options and serviceability.
• Support information: what you include when you contact us, and any reviews you post.
• Trade enquiries: if you send one, your business contact details (name, company, job title, email, phone and website), your GSTIN if you give it, the project details you share (type, location, budget band, timeline and the pieces you are interested in), and a one-way hash of your IP address that we use only to limit abuse of the form. The IP address itself is not stored with your enquiry.
• Ask Mayuka, our AI design assistant: if you use it, the messages you type, its replies and the pieces it shows you; the page you ask from and, on the cart and checkout pages, the names and quantities of the pieces in your cart; your account identifier; and your IP address, kept for one day to limit abuse.

Lawful Basis and Purpose

We process your data on the basis of consent, performance of our contract with you, legitimate uses such as fraud prevention and analytics, and our legal obligations. We use it to process orders and payments, arrange delivery, handle returns, operate your account, provide support, answer your questions through Ask Mayuka when you choose to use it, send marketing where you have opted in, and produce aggregated analytics.

Notice and Consent

We give clear notice at the point of collection. Where we rely on consent, it is free, specific, informed, unconditional and withdrawable at any time by contacting us. Withdrawal does not affect processing already carried out.

Who We Share Your Data With

• Vendors: the seller fulfilling your order receives what they need to pack, ship and support it. For a trade enquiry, the studios whose pieces it concerns receive the project details so they can quote.
• Logistics partners: couriers receive your delivery address and contact details.
• Payment processors: to authorise and settle payments and process refunds.
• Technology providers: our hosting and infrastructure providers, and Microsoft Corporation (United States), which provides our site analytics (Microsoft Clarity).
• AI service provider: Anthropic, PBC (United States), which runs the AI model behind Ask Mayuka, as described below.
• Authorities: where required by law, or to establish, exercise or defend legal claims.

We do not sell your personal data. Cross-border transfers are made only to jurisdictions with adequate safeguards. Messages you send to Ask Mayuka are processed outside India, as described below.

Ask Mayuka, Our AI Design Assistant

Ask Mayuka is an AI assistant that answers questions about our pieces, sizes, delivery and policies. It is optional, and you need to be signed in to use it. Its answers are generated by AI and can be wrong, so please check important details on the product page or with our team.

To answer you, we send your messages, the page you are on, the pieces in your cart (on the cart and checkout pages) and information from our catalogue to Anthropic, PBC, a United States provider of AI models, which processes them outside India on our behalf. We do not send your name, email address, phone number, delivery address or payment details. Please do not type these, or any other sensitive personal data, into the chat.

Anthropic acts as our processor under its data processing terms. It may not use your messages to train its models. It deletes them from its systems within 30 days, unless it must keep them longer to enforce its usage policy (up to two years for messages that break it) or to comply with the law.

We keep your chats for 90 days after your last message in a chat, so you can pick the conversation up again, and then delete them. We may review chats to check that the assistant’s answers are accurate and safe, and to improve it. You can ask us to delete your chats at any time by contacting our Customer Grievance Officer below.

Cookies and Tracking

We use essential cookies and browser storage to keep you signed in, hold your cart and wishlist, and remember preferences such as offers you have dismissed.

We also use Microsoft Clarity, provided by Microsoft Corporation, to understand how visitors use the Site. It records page views, clicks, scrolling and mouse movement as session replays and heatmaps, and sets cookies to recognise a returning browser. What you type into forms is masked, so details such as your email, phone number, address and payment information are not recorded. Microsoft processes this data outside India. We do not use advertising cookies.

To show “Picked for you” on our Collections page, your browser keeps a short record of what you seem to like: the pieces you view, save or add to your cart, the filters you choose, the words of your searches and your questions to Ask Mayuka that say something about taste (a material, a colour, a kind of piece), a budget you mention, and the pieces Ask Mayuka suggests. It also keeps the row it last showed you, when each piece joined it, which pieces it recently took out, and when you last saved or added a piece, so the row changes gently, about once a day, rather than on every visit. All of this is kept on your device only and is never sent to us or anyone else. It counts for less as the weeks pass, a budget is forgotten after 30 days, and the whole record is deleted on your next visit once two months have passed without you looking at our pieces. To remove it sooner, clear this site’s data in your browser.

Security and Retention

We implement reasonable technical and organisational safeguards. No transmission or storage method is completely secure, so please do not send card details over email. Breaches are notified to authorities and affected individuals as required by law. We retain data only as long as needed to provide the Services, meet legal and tax obligations, and resolve disputes. Ask Mayuka chats are kept and deleted as described in the section above.

Your Rights

Under the DPDPA you may access a summary of the data we hold about you, have it corrected or completed, have it erased where we no longer need it, nominate someone to exercise your rights on your behalf, and have grievances redressed. Contact our Customer Grievance Officer below; we may need to verify your identity first.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, which are governed by their own policies.

Customer Grievance Officer

For any question, concern or complaint about how we handle your personal data, contact our Customer Grievance Officer at [email protected], or by post at CASAMAYUKA PRIVATE LIMITED, WeWork Prestige Cube-26, Laskar Hosur Road, Koramangala, Adugodi, Bangalore South, Bengaluru 560030, Karnataka, India. We acknowledge grievances within forty-eight (48) hours and aim to resolve them within thirty (30) days. If unsatisfied, you may escalate to the Data Protection Board of India.

Changes to This Policy

We may update this policy to reflect changes in our practices or for legal or regulatory reasons. We will post the revised version here and update the date above.